Are you alienating customers through late or misunderstood communications?

Let's fix that.

How you communicate with your customers, when done well, can strengthen the relationship and build trust. If done poorly, it can be the sole reason you lose customers. Miscommunication and assumptions made through failed service recovery can drive away customers you've spend dollars in acquiring in the first place. We'll review your systems for communication, analyse your messaging in each piece and plug the gaps that exist, automating and systemising where it makes sense so that your customers stay informed, feel valued and ... stay with you.

Audit your existing communications

We'll review your existing internal and external communications, analyse the messages you are sending out (or not), review the tone and flag those that could be potentially losing you customers and causing gaps in service delivery.

Restructure your communications

We'll sit down with you, understand your communications objectives, and map out a clear communications workflow for every customer touchpoint.

We'll then rewrite your copy, add in new communication touchpoints where needed and write clear Standard Operating Procedures (SOPs) to ensure your new communications system is followed internally by your staff.

Systemise and automate

In our workflow plan, we'll indicate where communications can be automated both for emails, SMS and posted letters so that your customers feel heard and feel confident that you are serving them on time. This will minimise the number of incoming communications your staff need to deal with, making your operations more efficient and redsulting in happy customers whose expectations are met.

Contact us to book an exploratory meeting and start your journey to better communications and happier customers.

Call us on 6012 3433 now and ask about our brand voice guide or request a quote below for our services!

I’ve worked with Ange for over 5 years now, and she’s delivered as much inspiration to me and the business as she has excellent creative and insightful copywriting. She leads a lovely team – working with them is efficient, smooth, proactive – everything an agency is supposed to be. Highly recommended!

Paul Emmerson

VP Brand Management

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